Consumer Satisfaction Survey

Questions

Our goal here at Guinco is to keep in closer touch with our valued customers, such as you, and to focus more attention on expanding our customer relationships into long term partnerships. We want to meet or exceed your expectations and we will do whatever it takes to go that extra mile to make this happen. Please take a few moments to answer the following questions and let us know if we have achieved this goal.

Drop this survey in the mail or fax it to 817-568-2054 at your earliest convenience. After we have received your completed survey, we will send you a coupon for a $25.00 discount off your next repair, as well as enter your name in our monthly preferred customer drawing for a $50.00 gift card to a business of your choice!

Satisfaction Scale:
5 = Completely Satisfied
4 = Mostly Satisfied
3 = Somewhat Satisfied
2 = Mostly Dissatisfied
1 = Completely Dissatisfied


1. Did our CSR answer your call in a friendly, efficient manner?

2. Was your timeframe for your appointment conveniently scheduled?

3. Was your technician friendly with a clean and professional appearance?

4. Did your technician diagnose / repair your product quickly and efficiently?

5. Was the work area and product neat and clean when he left?

6. Was the work performed on your appliance completed to your satisfaction?

8. Did the technician ask if the HVAC unit in your home needed service?

9. Did you receive a Guinco magnet, sticker and / or business card?

10. Please rate your overall satisfaction of your experience with Guinco.

11. Would you call Guinco again and recommend us to friends and family?